[SMF]

I purchased 2 Family Ties Vouchers from Direct Air. These are open ended tickets that can be booked in anyone's name.

My husband and I cannot use them so my friend was going to buy the vouchers and book them for her daughter and a friend. She tried for 6 days on a daily basis to call direct air with no success. She then went to the website where they advise you to put in your dates(2 choices) and they will get back to you. She waited 7 days and no response to her online request. She then started calling again. After redialing 56 times someone finally came on the line. The agent was very nasty and told her they didn't have dates available for her.

I then wrote an online complaint and received a call back 4 days later. I was told there are no flights available to Florida at all before 4/30/12 when the vouchers expire and that there are a few to Myrtle Beach. I have spent the entire day today trying to contact Direct Air to book those vouchers. I have dialed the number over 70 times and get a message all agents are busy or all circuits are busy. Only once was I told to hold for the next agent at which point I spent 40 minutes on hold with no one ever answering.

I have spent $338 on these vouchers and I believe I will lose that entire amount. I cannot extend them, I cannot book them for myself and I cannot sell them to anyone. This is a total rip-off by this company and I will be reporting them to the Better Business Bureau and to the Attorney General's office for the State of New York.

I suspect that they sell these vouchers, take your money and do not make enough seats available to accommodate the purchaser or they make it so difficult for you to book the flight that you finally give up as the expiration date is fast approaching.

Does anyone have any idea what to try next?