Good to know
It's good to know I am not the only one that thinks this way. It was definitely my mistake not to contact police during the situation, however I had just traveled 12 hours and still needed to connect from Maui to Kona. I have raised a BBB complaint with no response up to this point and United's most recent reply was this:
Customer Care employees are considered to be members of management
empowered to handle situations that affect your travel experience.
Please know your request for a review has already been brought to the
highest point of escalation and discussed. I am sorry that you continue
to be disappointed with our responses.
We have taken the appropriate actions internally to prevent a
reoccurrence of what you experienced. I hope that you accept and use the
certificates that were issued to you in the spirit in which they were
given.
We consider this case closed and we cannot continue any further dialog
regarding this matter.
Regards,
United Airlines Customer Care
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