MQT airport is a small rural airport that only Delta and American Eagle serve. It seriuosly has two gates. I had a flight this Sunday at 6AM to Detroit Metro and then LAX. Between Friday and Sunday it snowed constantly dumping over a foot of snow. It was a crazy drive to the airport, normally a 20 minute drive, turned into 35-40. The roads into the airport had cleared a single car path and there was a foot of snow in the parking lot.
I ran in at 5:28 am, the check-in people saw me: but had to quickly head to the bathrrom for a "bathroom emergency"
. I was in the bathroom for 2 minutes but when I emerged the check in stff were gone; apparently performing ohter duties. The TSA security crew twice tried to get them to check me in. THe plane was not yet booarding and in fact more than 20 miutes passed before they began boarding the plane. Still the Delta staff refused to check me in...at 5:50 they began boarding and even called my name. TSA told them I was still waiting at the check in desk but they refused to do anything about it...by this time there were 4 other people who battled the weather, behind me. At 6 Am the check in staff finally arrived telling me I was late and they did not have to help me. Instead of displying empathy and trying to diffuse the situation they were rude and disrespectful. They were actually provoking my unhappy husband by engaging in a shout down. At 6:30 when we finally gave up and left the plane was still sitting at the gate, unreal!!! have spent hours trying to find someone to listen to me at Delta. I still have no refund for my baggage charge or my ticket. To top it all off, my daughter who was scheduled to depart on Delta Friday to pick up a cruise in Orlando Saturday was left high and dry. Her flight that was suppose to leave a 5 pm was a "mechanical issues" no show. She was then told it would come at 7, it did not, and then 9 and once again it was a no show. By that time there there were no flights she could obtain to get to her destination and missed the cruise. Unfortunately she made the mistake of not acquiring travel insurance and lost all her money. I would never recommend anyone fly Delta.
Unfortunately it is all we have in Marquette.