Complaint: Canceled / Delayed / Overbooked Delta Reservations Arbitrarily Cancelled
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  #11  
Old Mar 16, 2012, 5:13 PM
Whiteiris Whiteiris is offline
 
Join Date: Mar 2012
Posts: 3
Cool Watching Delta

Yes, I think so as well.. that I would have a claim. Sure would like to be able to call them out/challenge them on this issue if that flight does exist. Although they did relent on the change fee, I did not appreciate having to escalate my concern via several emails and phone calls to Delta. They provide "canned" responses which seems like a slap in the face when customers have a legitimate gripe.

My DH has made all of the necessary adjustments to our travel plans but I'm still irked at the shortened vacation weekend and added costs. Weather and maintenance issues are understandable; however overbooking just causes extra expense for passengers.

This is not my first negative experience with Delta. They are now my last choice for travel! Don't even care about the skymiles accumulated since using those just targets your reservation as subordinate to full fare reservations.