Quote:Our pilots, copilots, gate agents, and flight attendants are screened thoroughly for mental health. Unfortunately, due to sheer nature of frequent contact with passengers, their mental stability is inevitably compromised. Unruly passengers continue to make the excessive and unreasonable demand of reaching their final destination. When that demand is not met, unfortunately, passengers expect compensation for denied boarding in an overbooking situation, access to food/water/lavatories during tarmac delays, re-routing during a mechanical delay situation, and perhaps the most extreme—a response to every complaint when those services are not rendered. Delivery of these services is not possible, due to security reasons, of course. These demands inevitably impact our staff, who may be required to use physical force and/or purposely induce fear, such as threatening to crash the aircraft as you experienced yesterday.End Quote
Wow. Can't believe they are implying that the pilot/captain flipped due to "the sheer nature of frequent contact with passengers".
Also, the 'security reasons' these airlines brandish all the time are the exact reasons why this incident must be thoroughly investigated and published!!!
I think the incident could have happened to any airline but the response to Matt's complaint would surely set Jetblue apart from the rest (negatively, of course)
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