[taken by delta]

1) Don't overbook flights, when you know you can't handle the overflow.

2)Don't leave paying customes in a hotel for 12 hours, because you can't manage the Pilots and flight scheduals.

3) get your airport staff some couseling, as 50% of the ones we delt with on our flights were rude, mean spirited people who should find a job doing something else other than working with the public, as it is apparent they want to be doing somethig else.

4) When you have made an error that costs the consumer money, Don't blow them off.

5) We are paying customers, treat us as such. we pay for a service, and from what i've seen you shold reimburse customers for losses that you create.