seating together with family
It's an absolutely pathetic strategy that Delta is using. My wife, my son (12 years old) and I have recently traveled to Madrid from Tampa via Atlanta and have paid the extra fare for "economy plus". We had printed boarding passes showing the seats together for all legs of the travel and Delta's computer system was not acknowledging our extra payment (confirmed by an email received from Delta customer service a day before the travel commenced - they did acknowledge after extensive effort). The gate agents were absolutely nonchalant. Why would they allow us to print Boarding passes on the day of travel with a specific seat number and change that only at the gate as we are physically boarding. In three of the four legs of travel the stated "equipment" was not changed - delta speak had that excuse. If they don't want to accept the stated (lower) fare, they should not accept the reservation and payment for the same. What they are doing is worse than bait and switch. I have a "foreign" last name...who knows...I am glad Delta is not my preferred airline - though I have traveled more than 250,000 miles on Delta in the past.
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