I’m glad you made it back to Boston. So sorry to hear about this appalling ordeal.
You pointed out that your daughter’s boarding pass did not contain a group/position number. Can I assume that this flight was overbooked and she was involuntarily denied boarding?
Please make sure that you read this:
http://www.southwest.com/html/genera...oking_faq.html
As you will see at the link above, she is certainly entitled to significant compensation during these situations.
I verified that Soutwest does not provide accommodation on other airlines (see their Contract of Carriage which you “signed” when you purchased the tickets). So the gate agent was correct in that case. However, I’m a bit disturbed if he/she never offered you the compensation. Is that true? Please reply and if so, the gate agents should be held accountable for such an egregious act.
I hope that you got some sleep on the train and keep us posted if you decide to write to Southwest or collect your compensation.