[FCavezzan]

On4/18, I tried to obtain seats for my return flight on British Airways code share with American Airlines. A message came up to contact American Airlines.I contacted them and they told me my return itinerary did not exist.I was told there was a 45 minute delay in the outbound flight from Lax to LHR and because of that my return flight was cancelled. My granddaughter was flying also and she was not cancelled. Our tickets had been cross referenced. I than was told that I did notngo to Europe. I responded that I was in Milan Italy. I than was told, I got off the plane and flew another airline to Europe.I told them this was untrue and I flew the connecting flight from LHR to CDG and that flight was Okay. After 57 minutes on my cellphone, which they told me to stay on the line, I was told that I was booked on the original flights I had to LAX. However they could not give me a seat. I was to try later. At that time I did but I was not allowed to get seats. I tried calling but after 10 minutes on hold I gave up.
Upon returning, I sent letters to American airlines, asking why my itinerary was cancelled and why the agent falsely accused me of the above mentioned items. They never answered my questions, only they were sorry I did not get a good seat. I mentioned the 70 dollar phone bill asking for a reimbursement. There answer was we don't reimburse when people are trying to find out about their flights. Since I was told to call, I could not do anything else. If I had waited I probably would not have gotten on the flight fromLHR to LAX as it was booked. Very poor customer service for American Airlines.