6 days later after another follow up email the converstaion remain like this via email:
> Dear Mr Corrigan,
>
> Thank you for your e-mail message.
>
> Please be advised that all the fare rules are available at the time of booking and I note that you purchased your ticket via online.
>
> That said regrettably we are unable to consider your request.
>
> Thank you for writing for giving me this opportunity to review your concerns.
>
> Yours sincerely,
>
>
>
> Peter Macharia
> Guest Affairs Officer
i reply:
Seeing as you are unable to consider my request, i would like your
managers contact details as i asked for last Sunday.
The ticket i purchased online is not the issue here. I wanted to buy a
new flight on the day i flew but was forced by your staff to use a
flight i already had to chance it.
Anyway please forward me your managers details or at least have the
courtesy to pick up the phone in your department.
I asked for his managers contact details in the last email also and he just ignores the point.
P.S. : im still on hold
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