[Drena]

I flew british airways a couple of years ago and experienced racism while boarding and while while waiting to take off. First when I boarded instead of a pleasant smile I received a mean glare from the elderly stewardess. My partner received a hostile glare as well and asking me what was her problem. Twice while meals were being served we were served last on separate flights. We were not in the last seats in our area either. One one of the occasions we weren't served at all and I had to bring it to the stewardess attention who feigned surprise. These are the not so subtle hints that you may be unwelcome. Then worst of all we were sitting on the plane waiting to take off and this woman comes up to us ranting and raving. I had no idea what she was talkin about...she wanted something that accompanied our ticket. Another male steward came and intervened and we gave him what was requested. He apologized profusely. I complained to British Airways when I returned through their complaint process they didn't respond. So I filed another complaint. Their response basically was so what...well will forward your complaint to management. No appology was given ever. Not surprisingly I never heard from them again. As an American citizen I was quite disgusted, angry and frustrated at this company's lack of response. Apparently racism is not a big deal and if it happens this company does nothing. They know people are trying to get to their destinations and don't are vulnerable. I'll always have a bad opinion about this airline even though most of their employees are very nice and helpful.