The downside to making purchases on the internet is that you are entirely responsible for what you buy. You can't blame mistakes on anyone else. "They shouldn't have shown me that option"... "It should have done X,Y, and/or Z"...."the website was too confusing". I don't know how many times I was waiting to check in for a flight and someone said to an airline agent "YOU made a mistake" when the majority of them were internet bookings.
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