Quote:
Originally Posted by A320FAN
Sounds like a weight and balance issue with the aircraft. To lighten the load the 1st item removed is luggage and is sent on the next flight to the
destination.
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How is this a response to the OP's complaint? The weight balance issue while important does not address OP's complaint on not getting a refund for late baggage!
OP deserves getting the refund. OP - did you ask for a refund?