United Airlines Cancellation without notice. Horrible Customer Service
1- My United Flight Dubai-Denver was cancelled - no reason given. I was told to re book.
2-I booked the United flight and paid an additional $500 over BA/AA flight because I did NOT want 3 flights and I did NOT want to stop in Europe.
3- I was offered ONLY one alternative - 3 flights with stops in Frankfurt and Chicago and very inconvenient timings.
4- United refused to offer me the same UA flight the next day, nor did they offer Delta or Emirates airlines flights to USA even though this is what was paid for. They refused to offer any compensation or upgrade.
5- I had similar incident with BA & American Airlines last JUNE! They got me on the Delta Flight which meant I got what was paid for - ONE STOP.
6- UA phone system is a disgrace. It 'routinely' alerts callers to '5 minute wait time' but the actual wait was 17 minutes. When I commented on this, Cher got abrupt with me as if to say 'tough ...'. Maybe they need to 'import' Amazon CS and fire their existing and crappy staff.
7- My first and LAST experience with United. They stink. I think I DESERVE $150 CANCELLATION FEE THAT THEY CHARGE THEIR CUSTOMERS.
Ticket cost was close to $2400.
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