My name is Leisa Cavanaugh and unfortunately I had the esperience of almost losing my bag when I flew to BWI in Baltimore Maryland at the very
end of April of this year.
I arrived at the airport and met my aunt Nancy at the baggage claim and we were waiting for my bag to come and we were standing there waiting and waiting no bag so I had to use my cell phone to call my mother who was on a Southwest flight along with my dad and sister that was head for
Louisville Kentucky.
Fortunately that same flight was coming right back to BWI so somehow my luggage never made it off tha plane.
My aunt had to call Southwest to find what had happened and like I said it never got off the plane and they said they could deliver the bag to my
aunts house in Silver Spring MD but they said it would cast about $50.00
to deliver it there and on top of that they said that it would be anywhere
from 2hrs to as long as nine hours but she did not want to be up all night
waiting for it.
She drove all the way back to the airport to retrieve my bag .My aunt
should'nt have to do that because she had to make another whole trip out there which meant she had to waste almost an estra 90 min to drive there and back.
Southwest did give me a $50.00 travel voucher towards another flight on
Southwest and I did get my luggage back but still they could have looked
more carefully to make sure that it had gotten off the plane.
Hopefullt the next time they won't lose my luggage.
Leisa Cavanaugh Marlborough Massachusetts