US Airways Consumer Fraud
I booked a roundtrip flight on US Airways for my wife, Rebecca Smith Mills, to Charlotte, NC from Memphis, TN departing at 11:00 a.m. on Thursday, October 4, 2012 on flight 1792 and returning on flight 1791 at 9:35 a.m. on Sunday, October 7, 2012. I am a 100% service-connected disabled Middle-East Navy veteran with brain damage. I mistakenly booked the wrong return flight for her using her mileage from the US Airways Dividend Miles program. The trip is for my father's 80th birthday. One of the main parts of his birthday celebration is breakfast on Sunday, October 7, 2012. My parents' home is approximately two hours from the airport, so it would be impossible for her to stay for the breakfast. It's important to my wife, my family and me that my wife be at that breakfast. She is an sole-practitioner attorney and her busy schedule rarely permits her to see my family. Approximately two hours (less) after I made the reservations my wife called and said that she'd told me about the breakfast and that I needed to change her reservations. I immediately called US Airways and was told that there were no other flights from Charlotte to Memphis for the amount of miles that my wife had specified (no more than 30,000 miles round trip) so I canceled her reservation. I was told that to return the mileage to her account that US Airways would have to charge me $150.00. They only charge $30.00 to process a purchase with Dividend Miles. I feel like US Airways committed fraud and discriminated against me because of the brain damage I incurred in the service of my country. I often get things wrong because of that brain damage so I bought trip cancellation insurance from Allianz. I bought the insurance through US Airways' website. The airline recommends buying the insurance. I called Allianz to file a claim. They refused to pay, but did offer to cancel the policy and return the $17.00 premium only after I mentioned that my wife is an attorney. Since US Airways sells the insurance through its website, it appears to me that they are colluding with the insurance company to commit fraud against consumers, veterans and people with disabilities. I also noticed that once I'd bought her ticket and was selecting seats that ALL of the available seats on the US Airways website were "premium" seats, costing $37.00 extra on the outbound flight and $25.00 extra on the return flight making the ticket cost $52.00 more than the website stated that the ticket cost. I feel that is fraud. I would like to have the $150.00 returned and ensure that no one else is defrauded.
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