Azstar, very interesting explanation about how Sabre attaaches tickets to a boarding pass… makes a lot of sense.
I think you agree that this is still a valid airline complaint, right?
Passengers should not be exposed to the limitations of an airline’s reservation system, and then expected to find workarounds. The burden was clearly held on the OP. The agent did not manage the situation properly—at the expense of the son.
Regardless, they are fortunate to have advice so that it won't happen again.
|