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Originally Posted by Matt_FLL
Hi there, We can help you if you answer these questions.
1. What was your departure/arrival airport?
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Who cares? Not essential to the issue
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Originally Posted by Matt_FLL
2. Was this a non-refundable ticket?
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This obviously is essential but since the OP has mentioned
"was told that I would be charged a 180 Euro ($211.34) cancellation fee and would receive the remainder of the fare ($1,100) after one billing cycle", we can safely say that the ticket is refundable.
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Originally Posted by Matt_FLL
3. Did you cancel your ticket BEFORE or AFTER scheduled departure?
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One can probably assume the ticket was cancelled before scheduled departure reading and drawing conclusions from the OP.