Complaint: Customer Service refund problems
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  #3  
Old Sep 10, 2012, 8:12 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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Quote:
Originally Posted by Matt_FLL View Post
Hi there, We can help you if you answer these questions.

1. What was your departure/arrival airport?
Who cares? Not essential to the issue

Quote:
Originally Posted by Matt_FLL
2. Was this a non-refundable ticket?
This obviously is essential but since the OP has mentioned "was told that I would be charged a 180 Euro ($211.34) cancellation fee and would receive the remainder of the fare ($1,100) after one billing cycle", we can safely say that the ticket is refundable.
Quote:
Originally Posted by Matt_FLL
3. Did you cancel your ticket BEFORE or AFTER scheduled departure?
One can probably assume the ticket was cancelled before scheduled departure reading and drawing conclusions from the OP.