Since EU regulation 1107/2006 came into effect, the onus of providing assistance to passengers with reduced mobility at any airport located in a member state or when travelling from outside of the EU on a community carrier, rest exclusively with the airport operators and no longer the airline. Airlines have an obligation to inform said operators of any specific requirement made by one of their passengers as long as they were given at least 48 hours notice.
The OP should direct his/her complaint at BAA (British Airport Authorities) not BA whose staff would actually [U]not[U] have been involved in the accident.
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