First and foremost I have a sincere sympathy on Op’s ordeal throughout the whole day on 28Sep
Especially the moment wondering in late evening in a strange city could be very frustrated and sad even in danger
And of course I believe that Op had every reason to be dissatisfied of the employees he encountered in Goa ,less comprehensive and profound information caused lot of dismay
However more than that we as travelers we may take it as a learning point to prevent ourselves from being vulnerable during our trip. as a person professional in travel industry May I suggest a few things inspired by Op’s experiences..
try to give ourselves some grace period for vital important events when we start to arrange our travel plan ,in Op’s case a vital meeting had been scheduled in 29sep but the travel to the meeting place initiated only one day in advance which would be tight and could not withstand a serious irregularity and those irregularities are not rare in travel industry effected by many facts
do not count completely on employees or their suggestions (of course you may consider seriously) particularly in the event when they thought they or their airlines are not liable ,in this case staff in Goa recommended that Op would have had to go to Mumbai as they believed that Op held separate ticket (for this point the gentleman above had thoroughly interpreted) their commendation could have been an option but they failed to deliver more intensive information as to the environments and difficulties in Mumbai however from their perspective they did offer an option , and Op is very correct that many of employees in hectic and frantic situation would have prioritize to move the crowds of scrambled passengers out of their sight as soon as possible and keep the waiting line moving short as swiftly as possible so they could be less competent and less versed and less considerate than in normal atmosphere let alone if we encountered some essentially less qualified and less trained ones
so before traveling as said hope for the best and prepare for the worst scenario ,scheduled grace period , more solutions we may unoppressively and calmly handle some harass or interruptions
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