Complaint: Canceled / Delayed / Overbooked Refunds
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  #3  
Old Oct 23, 2012, 1:53 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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They are talking crap. You are entitled to a full refund of everything you have paid, including all charges, such as credit card fees etc. if they don't comply write to

Direction générale de l'aviation civile (DGAC)
Direction du transport aérien
Mission du Droit des passagers Bureau des passagers aériens
50 rue Henry Farman FR- 75720 Paris cedex 15

Outline the circumstances and the change they made. You will get your money back.