Thanks for your advice
Thank you Chris.
I do not know how it works in the US. From customer point of view, I am not prepared to be treated like that, I am not asking to be treated like a VIP, just a reasonable answer of admitting a circumstance has occurred and showed empathy. If this can't be done by airline employee, I question why this woman should be employed in a place where there are interaction with people. Unless I blasted to her abusing her when I enquiried, that's different. I enquiried as to what a reasonable person would have asked and received that rude answer, was unacceptable. That "read the fine prints on your tickets" has become a joke, even though legally, we must do that but it was not an appropriate answer under such circumstance. Unless, you are having a court case, I would say it was over over-reacting for such a simple enquiry.
There is a quote something like - Someone will tell once to someone for a good customer service, but for a bad one, people will tell another 100. Even from this incident, a family of five with three young children n my workplace, has booked their domestic trip, continue with an overseas trip, not with Qantas.
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