Quote:
Originally Posted by Renato
Luckily our only extra expense was 50% of a hotel room for one night and some phone calls to Fiji. But we have contacted the media and have received some mixed responses so we will see how that goes.
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Sounds bad for the kids... Before going to the High Court, the media or the Pope as some on this forum always recommend, why don't you contact Virgin with a factual, non-emotional claim listing whatever expenses you incurred and your expectations? You might find that this approach works quite well with most businesses... Posting on their FB page is also a good option. Now if they give you the run-around, then you can consider further action.