[k7wx]

OK... four hours of trying later, my office manager finally got through to someone at American Airlines. After several telephone transfers, we ended up with some snitty web support person who in a very condescending manner told me I did not know how to make an on-line reservation! Let's see, I have almost a million AA miles and can hardly remember the last time I ever spoke to someone at American Airlines. I do everything over the Internet and, buy the way, my wife and I own an IT company! So, of course, I couldn't possibly know how to make an on-line reservation, or use the Internet. In the nicest of ways I tried to tell this person that this particular problem was actually on their end and they needed to know about this. "That couldn't possibly happen" was the reply. Jesus... who trains these people and they could care less who they are talking to. I'm done with American Airlines.