Complaint: Customer Service Who to complain to at British Airways
View Single Post
  #5  
Old Dec 29, 2012, 9:00 AM
dylanwyatt dylanwyatt is offline
 
Join Date: Dec 2012
Posts: 8
Default

Quote:
Originally Posted by mac View Post
Write to the CEO.
Email: keith.x.williams@ba.com

His Boss.
Email: willie.walsh@ba.com

Customer Services Director
Email: silla.maizey@ba.com

You wont actually get an answer from them...

Instead you will get an 'almost' automated reply from Customer Services, brimming with platitudes and 'appease customer speak'.

Copy it and resend it to the emails above, requesting a proper reply...

Good Luck
Thankyou for these, I have just e mailed all 3!!!