No Customer Service Department!
You are correct in saying that about AA Customer Service Department! I was told by some lady that they have NO telephone number? OMG Do you think i'm nuts?!? Then I do find one and of course no human is on the other end. And it tells you to email them and by the way ONLY 1500 words! Or, by fax or snail mail. Then it tells you "good bye" and hangs up on you! ITS BS! I had a lady that was going to call me on Friday and settle up with me on my money that they owe me (my whole baggage was destroyed) its Monday and I havent heard one word from her. I was giving her the benefit of the doubt, maybe she was sick or a family emergency??? Nope, called the airport and she has been there all weekend. They don't care about what happens to our things. If today I do not hear from them, i'm calling a lawyer....I wonder if it will do any good????? Has anyone ever tried getting a lawyer involved?
Brenda Frazier
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