Quote:
Originally Posted by rgpnz
Dear jujuma,
First as an employee of an airline, please let me tell you that I found your post rather distressing, and I would like to apologize for the trouble that befell your grandmother. I find it disgraceful that not only were the staff incompetent in their duties but failed to correct the mistake in a timely fashion and then had the audacity to send you a $75 voucher and I can understand how you felt that that was a slap in the face. While I cannot recommend making any further attempts to try and resolve this issue with Delta for obvious reasons, I would bring this matter to the attention of the DOT and the FAA for that matter. I am sure that the DOT and FAA wont look kindly on Delta for this screw up and if you choose to, you may make a claim in small claims court to refund the cost of the entire ticket which is the least that can be done for you. As I am outside the US, I obviously cannot make any guarantees on the success of any litigation but I did want to share what I am sure other people such as jimworcs, who is very knowledgeable will say or have said in similar posts. I hope things work out for you.
All the Best!
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There has to be an explanation for the mix-up. Maybe both passengers bear the same name? Happens more frequently that one would think and that would explain why the 1st person was able not only to check-in but also to pass security
and immigration before going through a last check upon boarding without being challenged. Whilst DL may have been negligent, TSA and border control also failed to notice something was not as it should...
Maybe the carrier will up their goodwill gesture but why would they offer a refund of a ticket which, ultimately, was used ????