This reply is interesting. It does not deny you were given wrong information. Ordinarily, I would say that you are no better or worse off than if you had been given the correct information, so you would therefore not be entitled to compensation.
However, you state specifically that had you known the true situation you would have travelled. The question then becomes, was it reasonable for you to rely on the information given to you in making your decision, and are Lufthansa liable for the actions of their employees.
If you can demonstrate that you would have travelled anyway (for example, you may have travelled at a different day, which you can prove), I think you would have a reasonable chance of winning a Small Claims Court claim, depending on your jurisdiction.
To prevail, I think you should argue that:
1. THE Terms and Conditions are very long and that the airline has a duty to ensure that their customers understand them.
2. It was reasonable for you to seek guidance from the airline on the refund policies that applied to your ticket.
3. That you were materially disadvantaged in acting on the advice as you would not have cancelled your journey.
4. Your claim should be for €610, which is the original cost of €826.43 minus the €100 penalty that you accepted, minus the €116.43 you have already been refunded. Do not inflate your claim above this.
Good luck...
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