Quote:
Originally Posted by The_Judge
The post I was referring to said to "keep a record". Did you keep a record of that policy and forward it to them to show them what you were reading?? It would be hard for them to argue with their own policy when they are reading it right in front of them.
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Yes I always do (browser screen print, e-mail, confirmation...etc) and Initially they did refuse but I when I produced the "proof", it started the merry go round of "having to refer to someone. else...", excessive delays in answering emails... etc.
There was a acceptance in principle to refund but seems that there is now a bureaucratic cat and mouse game!.........
Incidently, after my first post of yesterday, I did receive a reply from Etihad of my last email (Jan 31, 2013). More checking going on...
With the current recession, if I had been that late for repayment of my mortgage, the bank would have repossess my house by now!!