The other airlines are as bad, or worse
Spirit,
Sorry to say, but your friend could have received as bad, or worse, treatment from Northwest or United. Northwest, in particular, has done its best to weaken, if not bust, the Unions representing its workers.
Southwest, while no angel when it comes to labor relations, seems to be the best US-based airline to work for.
Worldwide, Lufthansa German is probably not bad either. Like Southwest, Lufthansa has been consistently profitable--even in the face of high fuel costs.
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