Quote:
Originally Posted by jimworcs
This sounds highly questionable. If the CTA intervened to get you refunded, you should now ask about denied boarding compensation. As your journey ended in an EU country and was coded as a Lufthansa flight, you might also try claiming under 261/2004, which would offer you additional compensation rights.
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This is incorrect. Under EU261/2004 the operating carrier bears exclusive responsibility to compensate if applicable. AC being a non-EU carrier and their flight departed from a non-member state, the OP is
not protected by the regulation. Canada does not have a similar legislation but AC have a policy in place to address overbooking.
Since LH reimbursed the fee levied to rebook the tickets, it sounds like they recognised that something had gone awfully wrong. They may also be willing to throw in some goodwill gesture if the OP insists.