standby comes on a first come first serve basis i believe. if your at the gate first, your going to be put at #1 for the standby list, (but i believe that their frequent flyer gold people, whatever it is get priority). and if you get to the gate and your the 50th person to try to get on that flight, well your going to be #50 on the list. and most of the time because of weather airlines wont do much, they may give you a discounted rate at a hotel. unfortunetly weather can back things up for the next day as well, and london and atlanta airports are no picnic as far as air traffic. I know that traveling with a small child is a hassle and i have flown alot and have been up for hours traveling to biskek. you state they are stranded in atlanta, and they have already flown from london to atlanta, so which airport are they stranded at?? look online and see if the flight left, or call again and ask to speak to a supervisor
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