Complaint: Customer Service Oversized non-rev in exit row Flt. 391
View Single Post
  #4  
Old Jun 2, 2013, 10:19 PM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 363
Default

Quote:
Originally Posted by exairlineemployee View Post
The wife had her emplyee ID around her neck and the man could not get out of the seat without the use of the armrests, (he waited until we got up so he could push himself out of the seat) so I would say her really wasn't physically able to assist.
She could have very well purchased a ticket. I see a lot of that on a daily basis.
#2. All the agents have to ask the person, is "Are you able and willing to assist the flight crew in case of an emergency onboard". If the person says yes, then viola, an exit row seat will be issued.