[Freddy44]

So,
My return trip from Seattle was this past Saturday morning, departing at 5:43AM in the morning.

I get to the airport with plenty of time, then went to the line for first class check in. It was short, but apparently other people were having problems checking in. Not surprised.

So I finally get to the machine and desk, and attempt to get my boarding pass, (I had already checked in online). The machine spit back some message like, "Please see agent for further assistance.." .. I knew this could not be good.

So it was 5AM. My flight was 5:43AM. I said, can you help me? to this older short Asian woman. Miss Personality. Doesn't say anything but starts punching stuff in the computer.. then finally says, you can't check any bags because it's too late before take off. So I put you on another flight 15 minutes later, but unfortunately there isn't first class available and you have to fly coach.

5AM. Enraged!!

I said, what do you mean it's too late? I've been here since 445 this morning waiting in line? She says, well the computer is saying it's too late. I said it's 5AM right now. Yeah but it's 2 minutes past the cutoff time to accept bags for the flight. She says, well you have to check your bag 45 mins before departure time. I said I've been here since 445, in line, and trying to actually use this machine. She says, I'm sorry it's too late, do you want this other ticket? I said to her, listen, get the supervisor here now. And started telling her off, to where she slowly shuffles down the counter trying to find someone. She comes back and says, there isn't a manager or supervisor here... there on break (or some bullsh*t statement). She doesn't not look me in the eye nor does she seem that's she's all there. I began to raise my voice with her and say, please check my bag, and she saying sorry I cannot. Power_Hungry_B*tch.

I continued telling her off and she didn't say anything. I said, so I paid more to get first class, what are you going to do about it? She said, you can apply for a refund. I asked where? She said, go online and do it, we cannot do it here.

I continued telling her off, and by this time, the manager was listening and telling me quit being so rude. I said, why don't you people start acting like you know what your're doing? Why the horrible customer service? I demanded they give me their names, and I wanted to see their badges. Weird.. .just like in Houston, they hide their badges in their shirt pockets or in their blouses.

I said, you guys really suck, and you are in the wrong business. You are a failure and this airline is a failure.

I can't believe how some of these agents and the airline in general, treat people! And they just expect us to shut up and take it!

UGH. I know people say it all the time, but I will do my best ever to NOT ever fly United ever again!