My guess is that Pattis is one of these, or combination of the various traits below:
1) Lazy
2) Bitter
3) Doesn't work well with the public at all
4) Angry at the her/himself, their family or dog, and has to take it out on customers
5) Just doesn't know what the hell is going on
6) Stupid
7) Problems or issues with drinking, drugs or other illegal activities
It must suck to be you, airline employee, because really, people like you shouldn't be working with the public in the first place!
We get better service from the cashiers at McDonald's than we do with some good-for-nothing airline employees such as yourself.
Cheers!
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