I flew Royal Air Moroc from NYC to CMN to Agadir. My bags never arrived and I went my entire trip without my things. I spent a good deal of my trip going back and forth to airports and trying to get answers on the phone. After paying so much for a ticket, I am extremely disappointed in the non existent customer service that I have received. Not only does the airline fail to give me any sort of info on the process of how a claim works but they are extremely rude and have even hung up on me after making me hold and transferring me around for more than an hour. I don't have any hope of this issue being resolved without a law suit.
Please contact me if you are interested in filing a group claim.
Gill.carly@yahoo.com