Complaint: Canceled / Delayed / Overbooked Terrible Customer Relations
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  #2  
Old Jul 2, 2013, 8:37 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Because there is a total lack of protection, you have few rights. The flight cancellation was due to weather, so any costs associated with that are not covered in the US. That means you will not be compensated for the hotel, nor any additional costs for the bus etc.

On the return, you might have more luck. If the delay to the Air Canada flight was not due to weather, you may have a case for claiming the cost back of the transportation, especially if this was put on your reservation. You should write to United and claim this back, enclosing copies of the receipts. You should copy this to the DOT, there is alink to the DOT in the links section of this website.

State in your letter that you are seeking cash reimbursement for the cost of the transport between LaGuardia and Newark, not a voucher against future travel.