Ok Kate, I am thinking you don't get it...so perhaps if we spell it out for you loud and clear..
First, the departure time posted is not necessarily the time the aircraft will leave the gate, which is why you have to be at the gate 30 minutes before your departure. It was not Silver's fault you were not at the gate in time, nor was it your fault. The guilty party was United and they addressed that by paying for your accommodations overnight. Silver then accommodated you by flying you the following day at no additional charge.
You were asking Silver to inconvenience all the people on the flight, to accommodate you. Some airlines will try to do this, especially if it is the last flight of the day, but there are a whole load of other circumstances which could effect this decision. For example, if they have a take off slot and missing it would create a long delay.
The undercurrent in your initial complaint was that you were obnoxious and demanding when you realised they had not waited for you. Hopefully over time you come to realise, you are not that special, despite what your daddy has told you.
You are full of your own self importance and think that if you bandy about NPS scores people will think that you have extra credibility and kudos. You don't.. you sound like an immature princess. In any event, the NPS is system is not even generally accepted to be a valid metric... try the NPS on Spirit or Ryanair for example. They are widely loathed by their customers..but the customers keep coming back... what does your NPS have to say about that?
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