Quote:
Originally Posted by azstar
The service you paid for was transportation from Cancun to London Gatwick, and that's what you got. Comfort and/or misery are not part of the contract.
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You couldn't be more wrong which makes me thinking you work for BA?
BA sell's you a service not just transportation. What you see listed here is what you should expect. Otherwise there would be not much difference between the airlines.
http://www.britishairways.com/en-gb/...orld-traveller
Notice the chapter: "Are you sitting comfortably?"
It's like buying a TV where the remote is broken. If the TV was sold with a remote you will expect a remote and can return it if it's not there.