Complaint: Customer Service Cancun-Gatwick no seat! Nightmare
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Old Aug 24, 2013, 6:46 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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The question is... Could they have done anything? If the flight was full, your request to be moved to two seats next to each other may not have been able to be accommodated. Your comment they "couldn't be bothered" suggests either they were snarky with you (or possibly, you were snarky with them), but this very much depends if they realistically had options.

The woman behind was obviously having some kind of panic attack. If other passengers seated around her also asked to be re-seated it could easily be that BA had no options to be able to reseat you. I cannot understand why you would demand compensation for an event over which they had no control. If you had been seated next to a screaming baby for example, is BA liable if they cannot make you more comfortable? What is it you are alleging BA did wrong?

If you could see two vacant seats together in the same class of cabin, why didn't you resort to self help? If there were two vacant seats together and you had quietly said to the cabin crew, "I think this lady would be more comfortable with a bit more space, would you mind if I move to those two seats" It is highly doubtful such a request would be refused, unless you were asking to be moved into a different class.

I remember reading somewhere about an incident on an aircraft where a passenger died. There was literally nowhere for the staff to put the body, and a passenger was forced to sit next to a dead body for 2 hours. Distressing, uncomfortable and awkward, but the passenger tried to sue the airline!! Wtf did she expect them to do? Throw the body overboard?

I would prefer if BA had offered to reseat you, and if they didn't and they could have, then I think you deserve your €150 compensation, (but not more). If they couldn't, I think you are whiny, and need to understand that in life things happen... People get sick, babies cry, some passengers smell... It's a form of public transport and all human life is there. Get over it.