Vueling misinformed you. They are legally required to refund your money if the change is greater than 4 hours. One of the big challenges customers face is the quality of staff. They hire stupid people who only know how to read a script off the screen. Many are stupid, others malevolent and resentful at fielding endless complaints from disgruntled customers. It is often best to write in these circumstances. They would not be able to refuse a refund under the circumstances you describe.
|