I am not sure this is Alitalia's fault. Was your ticket an official 'RTW" ticket? Usually with a RTW ticket, you purchase a number of itinerary changes, up to 4 or 6 and the travel agent will manage any changes or problems. You should have gone back to Flight Centre to see what they can do for you.
My son has been on a year long RTW. Whilst in Australia he missed a flight to NZ, due to a communication error and missing email. He was initiallly told he had lost that segment and would have to pay for his Cairns to NZ segment and re pick up his itinerary from Aukland. However, after discussions with his agent (STA), Emirates re-instated the segment and he had to pay $40 only to make a change.
The rules on RTW's are slightly different from normal non-refundable tickets and you can normally work with the agents to find a solution. Airline employees often do not know the details of these tickets and this is one of the cases where I would always use a specialist RTW agent to help manage the ticket. STA are excellent for this, but I think Flight Centre may also have been more supportive and helpful. I think you are unlikely to get your money back, but it might be worth going back to Flight Centre and seeing if they can do anything.
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