Quote:
Originally Posted by freda1414
I booked two flights LAX to Italy on-line with Alitalia. The name on our on-line booking did not exactly match the names on our passports. Alitalia would not change the name on the booking and said that our tickets ($3,400 total) would not be honored. They would not refund our tickets (said the tickets were non-refundable) and the only recourse (our trip had already been planned.) would be to buy new tickets. We are out over $3,000. BEWARE.
|
Minor name changes should not be a problem on any airline. The problem is, I believe, that too many airline agents are a)incompetent, b) stupid, c) lazy, or 4) all of the above and simply do not know how to do a name change in the computer. So, they will cling to the "no name changes allowed" rule, pointlessly.
If the name in the booking was totally different and cannot be verified that the traveler is the same person, then they are justified.