Rude Alitalia staff
We don't expect to get a refund of our airfares. We contacted Flight centre when we returned home and were told we may receive our taxes back. Our complaint is with the way Alitalia staff at JFK in New York handled the situation. When we we spoke to the Air France and Qantas representatives who were our carriers from Budapest back to Sydney they said our ticks were still open and if Alitalia would let us continue on our itinerary to Budapest they would honour our tickets. Alitalia staff at the airport didn't want to try to be flexible at all . There answer was just NO, go away. Can you imagine what this is like when you are so far from home. They had spare seats. Wouldn't it be better to fill these seats with a $1000 penalty to us and have us spend tourist dollars in Rome than fly with empty seats. No wonder their airline is in financial difficulty.
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