AA refuses to reimburse for lost luggage
Well, perhaps you're right that I should pursue it in small claims court. And there isn't "more to the story than you know." You have it all. In addition, a letter to Sean Bentel, AA customer relations contact as shown on this site, received the same denial. I have all the paperwork submitted to AA as well as my baggage claim stub. However, since the difference between what I am claiming as my loss and the cost of filing in small claims court is only $25, I'm not sure it is worth the hassle. As a lifetime community activist, I've had my share of tilting at windmills.
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