Complaint: Customer Service Southwest took my money, yet I don't fly
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  #3  
Old Sep 11, 2013, 8:06 PM
StuckInDenver StuckInDenver is offline
 
Join Date: Sep 2013
Posts: 2
Default I get it

Judge, I get it and the reason behind it. What I do not get is the lack of common sense used. If the person that owns the ticket (my spouse) offers me the credit since I paid for it and I she cannot travel this weekend, yhat answer should suffice for the airline. Common sense and common courtesy should trump hard fast rules over the bottom dollar.