Complaint: Check-in / Boarding Wrong Person's Boarding Pass
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Old Sep 12, 2013, 5:46 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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If you are based in the EU, this would be a breach of the Data Protection Act and you should complain to your national Information and Data Processing Commission. However, I am not familiar with the equivalent in the US, so if you are based there, I don't know if there is any remedy available to you. In The UK, this type of breach could lead to a significant fine and an order to change their systems to prevent any recurrence.