Complaint: Customer Service bait and switch
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  #1  
Old Sep 17, 2013, 8:20 PM
grammom45 grammom45 is offline
 
Join Date: Sep 2013
Posts: 1
Default bait and switch

I had a return flight ticket on American Airlines but needed to extend my stay so I was told to just not show for the return flight but buy a one way ticket for the date I wanted and I would simply be credited for the unused ticket. I did that. When I went to retrieve my credit I was told that there was a $200 "exchange fee" which wiped out my unused ticket credit!!! This is a true ripoff!!!!!