Expect to be lied to, anything to get you off the phone
If I thought air France abandoning the check in counter an hour before a flight, losing and confusing my reservation getting bounced around their different call centers was bad, I was in for a treat. I was told on the phone by reservations that the flight looked empty so when I got there I could just ask for an upgrade. After running to the gate after my connecting flight, I am informed the flight is full and there is no way that's a possibility. Oh and boarding is delayed. Icing on the cake.
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