I"m always amused by those that think they know business best with the nonsense about "customer always right and good customer service wins customers blah blah blah."
I'm no expert but I am one of the world's largest single owners of a multinational restaurant..... started from scratch..... I know a thing or two.
If customer service was so important, Ryanair, Allegiant, Spirit, etc wouldn't exist, yet they are the fastest growing airlines. Nordstrom's is dying, Costco and Wal-Mart are very healthy. See a trend?
Airline passengers aren't unique and like in many industries customers are commodities and there are plenty to go around...
International flight 2 hours isn't unreasonable and is recommended - NY traffic and slow JFK, what's not to understand.
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